Our terms and conditions apply to all transactions on our Old Village website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. Please also read our Privacy Policy section regarding personal information provided by you.
1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.
3. Delivery charges and estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
4. All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods.
5. Unless otherwise advised, refunds will be credited to your home shopping account. However, should you require a cheque refund or a credit back to the debit or credit card used, please contact enquiryline who will arrange for such.
6. Where your order relates to:
a. the sale of knives or bladed articles or liqueur chocolates, you confirm that you are over 16
b. the sale of classified videos or computer games, you confirm that you are over the age classified by the item
c. the sale of alcohol, you confirm that you are over the age of 18
7. We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.
8. All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.
9. Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
10. We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.
11. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day approval guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Customer Service Charter page for further details) and we will collect the item free of charge.
12. All sizes and measurements are approximate.
13. We've selected our products on the basis that they will be used for domestic use only and we will not be liable for any loss resulting from the commercial use of our products.
14. The contract between us shall be governed by the laws of England and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract.
15. Under the Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years.
Trademarks
All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by RockWalsh Limited, or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder's rights.
Copyright
All designs, text, graphics and their selection and arrangement on this website are the copyright of Rockwash Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Rockwash Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.
Price
All prices are right at the time of publishing online, although circumstances beyond our control, like inflation, may cause price changes
We do our best to let you know about any price changes before goods arrive.
All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.